Online Privacy Policy 

Protecting your personal details on our website  

Last updated: 20 June 2020 

Impact 4Life Well-Being CIC (Company number 12157103), whose registered office is at  Avoca Court 23 Moseley Road, Digbeth, Birmingham, West Midlands, B12 0HJ, is registered  under the Data Protection Act. We know that you care how information about you is used  and shared and we appreciate your trust in us to do that carefully and sensibly. This notice  describes our privacy policy and forms part of our website terms and conditions ("Website  Terms").  

By accepting our Website Terms or by visiting info@impact4life.org.uk  ("the Website") you are accepting and consenting to the practices described in this  Privacy Policy.  

The Website is brought to you by Impact 4 Life Well-being. Impact 4 Life Well-being believes it is important to protect your Personal Data (as defined in the Data Protection  Act 1998) and we are committed to giving you a personalized service that meets your  needs in a way that also protects your privacy. This policy explains how we may collect  Personal Data about you. It also explains some of the security measures we take to  protect your Personal Data and tells you certain things we will do and not do. You should  read this policy in conjunction with the Website Terms.  

When we first obtain Personal Data from you, or when you take a new service or product  from us, we will give you the opportunity to tell us if you do or do not want to receive  information from us about other services or products (as applicable). You can normally  do this by ticking a box on an application form or contract. You may change your mind at  any time by emailing us at the address below. 

IMPACT 4 LIFE WELL-BEING CONSULTING. Registered Office: Avoca Court 23 Moseley Road, Digbeth,  Birmingham, West Midlands, B12 0HJ; Registered Company Number 12157103 

Some of the Personal Data we hold about you may be 'sensitive personal data' within the  meaning of the Data Protection Act 1998, for example, information about your health or  ethnic origin.  

1. Collecting Information - We may collect Personal Data about you from a number of  sources, including the following:  

1.1.From you when you agree to take a service or product from us, in which case this may  include your contact details, date of birth, how you will pay for the product or service and  your bank details.  

1.2.From you when you contact us with an enquiry or in response to a communication from  us, in which case, this may tell us something about how you use our services.  

1.3.From documents that are available to the public, such as the electoral register.  

2. Using Your Personal Information  

2.1.Personal Data about our customers is an important part of our business and we shall  only use your Personal Data for the following purposes and shall not keep such Personal  Data longer than is necessary to fulfil these purposes:  

2.1.1. To help us to identify you when you contact us.  

2.1.2. To help us to identify accounts, services and/or products which you could have from  us or selected partners from time to time. We may do this by automatic means using  a scoring system, which uses the Personal Data you have provided and/or any  information we hold about you and Personal Data from third party agencies  (including credit reference agencies).  

2.1.3. To help us to administer and to contact you about improved administration of any  accounts, services and products we have provided before do provide now or will or  may provide in the future.  

2.1.4. To allow us to carry out marketing analysis and customer profiling (including with  transactional information), conduct research, including creating statistical and  testing information.  

2.1.5. To help to prevent and detect fraud or loss.  

2.1.6. To allow us to contact you in any way (including mail, email, telephone, visit, text or  multimedia messages) about products and services offered by us and selected  partners unless you have previously asked us not to do so. 

2.1.7. To keep you up to date with our member benefit scheme under which, as part of your  membership benefits, we will give you membership information and details of  discounts and offers we negotiate from time to time on behalf of our members. If you  do not wish to receive this benefit, please write to our Data Protection Manager at  the address given in clause 7 below.  

2.1.8. We may monitor and record communications with you (including phone  conversations and emails) for quality assurance and compliance.  

2.1.9. We may check your details with fraud prevention agencies. If you provide false or  inaccurate information and we suspect fraud, we will record this.  

2.2.We will not disclose your Personal Data to any third party except in accordance with this  Privacy Policy.  

2.3.We may allow other people and organizations to use Personal Data we hold about you  in the following circumstances:  

2.3.1. If we, or substantially all of our assets, are acquired or are in the process of being  acquired by a third party, in which case Personal Data held by us, about our  customers, will be one of the transferred assets.  

2.3.2. If we have been legitimately asked to provide information for legal or regulatory  purposes or as part of legal proceedings or prospective legal proceedings.  

2.3.3. We employ companies and individuals to perform functions on our behalf and we  may disclose your Personal Data to these parties for the purposes set out in clause  2.1 or, for example, for fulfilling orders, delivering packages, sending postal mail and  email, removing repetitive information from customer lists, analysing data, providing  marketing assistance, providing search results and links (including paid listings and  links) and providing customer service. Those parties are bound by strict contractual  provisions with us and only have access to Personal Data needed to perform their  functions and may not use it for other purposes. Further, they must process the  Personal Data in accordance with this Privacy Policy and as permitted by the Data  Protection Act 1998. From time to time, these other people and organizations to  whom we may pass your Personal Data may be outside the European Economic Area.  We will take all steps reasonably necessary to ensure that your Personal Data is  treated securely and in accordance with this Privacy Policy and the Data Protection  Act 1998.  

2.4.Where you give us Personal Data on behalf of someone else, you confirm that you have  provided them with the information set out in this Privacy Policy and that they have not  objected to such use of their Personal Data.  

2.5. In connection with any transaction which we enter into with you: 

We, and other companies in our group, may carry out credit and fraud prevention checks  with one or more licensed credit reference and fraud prevention agencies. We and they  may keep a record of the search. Information held about you by these agencies may be  linked to records relating to other people living at the same address with whom you are  financially linked. These records will also be taken into account in credit and fraud  prevention checks. Information from your application and payment details of your  account will be recorded with one or more of these agencies and may be shared with  other organizations to help make credit and insurance decisions about you and members  of your household with whom you are financially linked and for debt collection and fraud  prevention. This includes those who have moved to a new house and who have missed  payments.  

2.5.1. If you provide false or inaccurate information to us and we suspect fraud, we will  record this and may share it with other people and organizations. We, and other  credit and insurance organizations, may also use technology to detect and prevent  fraud.  

2.5.2. If you need details of those credit agencies and fraud prevention agencies from  which we obtain and with which we record information about you, please write to our  Data Protection  

Manager at Impact 4 Life Well-being, Avoca Court 23 Moseley Road, Digbeth,  Birmingham, West Midlands, B12 0HJ Protecting Information - We have strict  security measures to protect Personal Data.  

2.6.We work to protect the security of your information during transmission by using Secure  Sockets Layer (SSL) software, which encrypts information you input.  

2.7.We reveal only the last five digits of your credit card numbers when confirming an order.  Of course, we transmit the entire credit card number to the appropriate credit card  company during order processing.  

2.8.We maintain physical, electronic and procedural safeguards in connection with the  collection, storage and disclosure of personally identifiable customer information. Our  security procedures mean that we may occasionally request proof of identity before we  disclose personal information to you.  

2.9. It is important for you to protect against unauthorized access to your password and to  your computer. Be sure to sign off when you finish using a shared computer.  

3. The Internet  

3.1. If you communicate with us using the Internet, we may occasionally email you about our  services and products. When you first give us Personal Data through the Website, we  will normally give you the opportunity to say whether you would prefer us not to contact 

you by email. You can also always send us an email (at the address set out below) at  any time if you change your mind.  

3.2.Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted.  Your communications may go through a number of countries before they are delivered - this is the nature of the Internet. We cannot accept responsibility for any unauthorised  access or loss of Personal Data that is beyond our control.  

3.3.We may use 'cookies' to monitor how people use our site. This helps us to understand  how our customers and potential customers use our website so we can develop and  improve the design, layout and function of the sites. A cookie is a piece of information  that is stored on your computer's hard drive through your browser, to recognise your  browser and which records how you have used a website. This means that when you go  back to that website, it can give you tailored options based on the information it has  stored about your last visit. You can normally alter the settings of your browser to prevent  it from accepting cookies.  

3.4. If you do not want us to use cookies in your browser, you can set your browser to reject  cookies or to tell you when a website tries to put a cookie on your computer. However,  you may not be able to use some of the products or services on our website without  cookies. 

4. Turning Off Cookies in Different Browsers  

4.1.The Help menu on the menu bar of most browsers will tell you how to prevent your  browser from accepting new cookies, how to have the browser notify you when you  receive a new cookie and how to disable cookies altogether. Additionally, you can  disable or delete similar data used by browser add-ons, such as Flash cookies, by  changing the add-ons settings or visiting the website of its manufacturer.  

5. Links  

5.1.The Website may include third-party advertising and links to other websites. We do not  provide any personally identifiable customer Personal Data to these advertisers or third party websites.  

5.2.These third-party websites and advertisers, or Internet advertising companies working  on their behalf, sometimes use technology to send (or "serve") the advertisements that  appear on the Website directly to your browser. They automatically receive your IP  address when this happens. They may also use cookies, JavaScript, web beacons (also  known as action tags or single-pixel gifs), and other technologies to measure the  effectiveness of their ads and to personalize advertising content. We do not have access  to or control over cookies or other features that they may use, and the information  practices of these advertisers and third-party websites are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices.  In addition, the Network Advertising Initiative offers useful information about Internet  advertising companies (also called "ad networks" or "network advertisers"), including  information about how to opt-out of their information collection.  

6. 3.We exclude all liability for loss that you may incur when using these third party  websites.  

6. Further Information  

6.1. If you would like any more information or you have any comments about our Privacy  Policy, please either write to us at Data Protection Manager, Impact 4 Life Well-being,  Avoca Court 23 Moseley Road, Digbeth, Birmingham, West Midlands, B12 0HJ or email  us at info@impact4life.org.uk 

6.2. We may amend this Privacy Policy from time to time without notice to you, in which case,  we will publish the amended version on the Website. You confirm that we shall not be  liable to you or any third party for any change to this Privacy Policy from time to time. It  is your responsibility to check regularly to determine whether this Privacy Policy has  changed.  

6.3. You can ask us for a copy of this Privacy Policy and of any amended Privacy Policy by  writing to the above address or by emailing us at info@impact4life.org.uk

6.4. This Privacy Policy applies to Personal Data we hold about individuals. It does not apply  to information we hold about companies and other organisations. 

6.5. If you would like access to the Personal Data that we hold about you, you can do this by  emailing us at info@impact4life.org.uk or writing to us at the address noted above.  There may be a nominal charge of £10 to cover administrative costs.  

6.6. We aim to keep the Personal Data we hold about you accurate and up to date. If you tell  us that we are holding any inaccurate Personal Data about you, we will delete it or  correct it promptly. Please email us at info@impact4life.org.uk or write to us at the  address above to update your Personal Data.